Integrating Technologies Ltd

Integrating Technologies Ltd Making IT work for the Small Business & Home!

Integrating Technologies is backed by 20 years of experience in small and medium sized corporates and in the public sector providing IT administration, support and management. Having seen how other companies operate, we feel we have something new to offer. We understand the importance of good customer service, unambiguous advice and honest two-way communication to the successful completion of projects – be they small or large. As individuals and in business we’ve all experienced the frustration of poor customer service, being treated like just another problem to be passed along to someone else as quickly as possible! We believe that it is important to offer a personal service. The IT industry is full of acronyms, abbreviations and specialist terms which can result in advice that is confusing and frustrating. Technical terms are sometimes necessary but we will do our best to give advice in a clear and concise manner, providing plain English explanations of any specialist language used. We promise to listen to what you would like to achieve, spend time discussing your requirements, budget and timescale to ensure the right elements are in place. We won’t try to sell you the flavour of the month just because it could bring in the highest margin. And finally we will continue to communicate with you until each project has been satisfactorily completed.

What our customers have to say: I.T. Ltd was recommended to me by a colleague as I was experiencing problems with my PC. When they came out to my home after the initial telephone consultation, it became apparent that the PC was in need of some serious attention so it was taken offsite.. - Read more - We chose Integrating Technologies to host our website, www.handy4u.co.uk, as they offered a cost effective solution which met our particular requirements. I.T.Ltd planned, tested and carried out the migration of our systems from our old hosting company and.. - Read More - We started to experience issues with our wireless network when we built our extension and asked I.T.Ltd to investigate. They gave us several different solutions with their costs and recommended one that would best suit our budget and needs. In no time at all we had a.. - Read More - Copyright© 2009 Integrating Technologies Ltd (4.03)

Terms of Sale for Businesses and Consumers

(as of 22/8/09)

(1)  Introduction

Please read these terms of sale carefully.  

You will be asked to expressly agree to these terms of sale before you place an order for products or support services or consultancy services from our website or via written quotation.

(2)  Interpretation

In these terms of sale, “we” means Integrating Technologies Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or services (and “your” will be construed accordingly).

(3)  Order process

The advertising of products and services on our website and any quotations provided by us to you via post or email constitute an “invitation to treat”; and your order for products and/or services constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products or services from us, you will need to take the following steps:

  (i)  you must select the item(s) from our quotation that you wish to purchase and add them to your shopping cart;

  (ii)  if appropriate, you may request your preferred method of delivery and delivery date;

  (iii)  you must indicate your consent to these terms of sale;

  (iv)  you will be transferred to the payment site;

  (v)  once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

(4)  The products and services

The products and/or services we can supply will be fully described in our quotation to you.  If require further information about a product or its compatibility with existing hardware or software please request this prior to placing an order with us. If you require further information about a service or its duration or renewal options, please request this prior to placing an order with us.

(5)  Price and payment

Prices for products and services will be presented via a quotation.  We can supply a large number of products and it is always possible that some of the prices may be incorrect.  We will verify prices as part of our sale procedures so that if a pricing error has been made it will be notified to you before your order is accepted. You will then have the opportunity to cancel or amend your order.

When purchasing physical products, you may have to pay a delivery charge in addition to the price of the products, which will be as stated on the quotation.

Payment must be made upon the submission of your order.  We may withhold the products or services and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices include all value added taxes (where applicable).

Payment for all products must be made by Paypal, bank transfer, credit card, debit card or cheque.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. Prices for fixed term service contracts may be changed to be effective on the renewal date.

If you are a business customer, then from time to time we may agree to open an account for you, enabling you to pay in arrears.  Where you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within 14 days of the date of the invoice.  Accounts will be subject to such credit limits as we may notify to you from time to time.  If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of 5% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

(6)  Your warranties

You warrant to us that: 

  (a)  you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale; 

  (b)  the information provided in your order is accurate and complete; and

  (c)  you will be able to accept delivery of the products.

  (7)  Delivery policy

We will arrange for the physical products to be delivered to the address for delivery indicated in your order. Digital products (such as license keys) will be sent to the email address provided by you.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 21 days of the date of our order confirmation.  However, we cannot guarantee delivery by the relevant date.  We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

We will only deliver products within mainline England, Scotland and Wales.

(8)  Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

  (a)  delivery of the products; and

  (b)  receipt by us of full payment of all sums due in respect of the products (including delivery charges).

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9)  Consumers: returns policy

This Section applies to consumers, not business customers.  If you are a business customer, the applicable returns policy is set out in Section 12.

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).  

You will not have any such right insofar as a contract relates to:

  (i)  the supply of any products which constitutes computer software which have been unsealed by you;

  (ii)  the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;

  (iii)  the supply of goods made to your specifications or clearly personalised.

If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them.  Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us. 

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

(10)  Consumers: statutory rights

Nothing in these terms of sale affects any statutory rights you may have as a consumer.

(11)  Business customers: limitation of warranties

This Section applies only to business customers, not consumers.

We warrant to business customers that the products purchased from our website or via written quotation will:

  (a)  conform in all material respects to any applicable specification of such products issued by us; and

  (b)  be free from material defects in materials and workmanship for a period of 1 year from the date of delivery of the products.

These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to the first paragraph of Section 15, all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.

(12)  Business customers: returns policy

This Section applies to business customers, not consumers.  If you are a consumer, the applicable returns policy is set out in Section 9.

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section 11, then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products (including all delivery charges).

(13)  Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(14)  Force majeure

In this Section and Section 15 below, “force majeure event” means:

  (a)  any event which is beyond our reasonable control;

  (b)  the unavailability of raw materials, components or products; and/or

  (c)  power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.

We will take reasonable steps to mitigate the effects of the any force majeure event.

(15)  Limitations of liability

Nothing in these terms of sale will limit or exclude your or our liability for:

  (i)  death or personal injury caused by negligence;

  (ii)  fraud or fraudulent misrepresentation; or

  (iii)  any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this:

  (a)  we will not be liable for any losses arising out of a force majeure event; 

  (b)  we will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer's or our instructions or recommendations, or any alteration carried out by you or any third party; and

  (c)  if you are a business customer:

  (i)  our liability in connection with any product purchased through our website or via written quotation is strictly limited to the higher of the purchase price of the relevant product and the replacement cost of the relevant product; and

  (ii)  we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.

(16)  Business customers: indemnity

If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

(17)  Contract cancellation

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to use under the contract, or commit any material breach of your obligations to us under the contract.

If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:

  (a)  you cease to trade;

  (b)  you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;

  (c)  a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;

  (d)  the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented or some or all of that your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or

  (e)  any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).

(18)  Consequences of cancellation

Upon the cancellation of a contract in accordance with Section 17:

  (a)  we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

  (b)  you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

  (c)  all the other provisions of these terms of sale will cease to have effect, except that Sections [8, 11, 12, 15, 16, 18 and 20] will survive termination and have effect indefinitely.

(19)  Scope of these terms of sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

(20)  General terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. 

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
 
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. 
 
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale. 

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 15: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website or via written quotation, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website or via written quotation; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website or via written quotation.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(21)  About us

Our full name is "Integrating Technologies Ltd".

The principal trading address is
   47 Balintore Rise,
   Orton Southgate,
   Peterborough,
   PE2 6SP.  

Company registration number is 06757248.

Email address is Contactus@I-T-Ltd.co.uk

Terms of Website Use

(as of 22/8/09)

In this document, “we” means Integrating Technologies Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or services (and “your” will be construed accordingly).

We provide access to the I-T-Ltd.co.uk website (the "website") subject to the conditions set out on this page.

Please read these conditions carefully before using the website.  By using the website, you signify your agreement to be bound by these conditions.  

(1)  Your Account

If you use secure parts of the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.  You agree to accept responsibility for all activities that occur under your account or password.  You should take all necessary steps to ensure that the password is kept confidential and secure.

You warrant that the details you provide to us are correct and complete and that you will inform us immediately of any changes to the information that you provided when registering.  You can access and update your password and contact information you provided us with on the website.

We reserve the right to refuse access to the website, remove or edit content, or terminate accounts.

(2)  Access to I-T-Ltd.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free.  However, due to the nature of the Internet, this cannot be guaranteed.  Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will attempt to limit the frequency and duration of any such suspension or restriction.

(3)  Indemnity

You agree fully to indemnify, defend and hold us, and our agents and suppliers, harmless from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the Website using your account and/or your personal information.

(4)  Our rights
We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

We reserve the right to change these conditions from time to time, and your continued use of the Website following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the conditions have been changed.  If you do not agree to any change to the conditions then you must immediately stop using the Website.

(5)  Website access

You may access and make use of this website, but not to download (other than page caching) or modify it, or any portion of it.  This does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of a third party; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied or sold.  You may not use any I-T-Ltd.co.uk logo or other proprietary graphic or trademark without our express written consent.

(6)  Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.  Further you must not use the website to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or which consists of or contains software viruses, commercial solicitation, chain letters, mass mailings or any "spam".

Privacy

(as of 22/8/09)

In this document, “we” means Integrating Technologies Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or services (and “your” will be construed accordingly).

(1)  What personal information do we gather from you?

The information we gather from you is used to process orders and payments, deliver products and services, communicate with you about orders, products, services and promotional offers, and keep our records up to date.  We also use this information to improve our services and prevent or detect fraud or abuses of our website.

Information you give us:  we receive and retain any information you enter on our website or give us in any other way, e.g.  via email or telephone.

Automatic Information: we receive and retain certain types of information when you interact with us via our website, e.g.  we use "session cookies”.

(2)  What are cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise as a unique visitor and to provide features such as online shopping.   Session cookies are temporary and will automatically expire after a short period of time.

If you wish, the Help section of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.  However, because cookies allow you to take advantage of some of the website’s features, we recommend that you leave them turned on.  For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart or use any of our products and services that require you to sign in to your account.

(3)  Do we share the Information we receive?

Information about our customers is an important part of our business and we do not sell it to others.  We share customer information only as described below.

We employ other companies and individuals to perform functions on our behalf.  Examples include delivering packages, sending postal mail and e-mail, analysing data, processing credit card payments.  They have access to personal information needed to perform their functions, but may not use it for other purposes.  They are required to process the personal information in accordance with the UK's Data Protection Act.  

We release account and other personal information when we believe release is appropriate to comply with the law; or to protect the rights, property or safety of I-T-Ltd.co.uk, our users or others.  This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.  This does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in ways contrary to this Privacy document.

(4)  How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input through the website.  

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

It is important for you to protect against unauthorised access to your account and to your computer.  

(5)  What About Third-Party Advertisers and Links to Other Web sites?

Our site may include third-party advertising and links to other Web sites.

We do not provide any personally identifiable customer information to these third parties.  Responsibility for the content of such adverts and third party websites rests solely with the owner of that content.

We do not recommend or endorse any of the products or services shown in these third party adverts.  Each advertiser is solely responsible for any representations made about its products or services.

When visiting a third party website, you should use caution and common sense when assessing the safety of the site and reliability of the content.

(6)  What Information Can I Access?

We give you access to your account  information for the limited purpose of viewing and, in certain cases, updating that information.  

(7)  How Can I Delete the Information You Hold?

If you wish to delete your account, e.g. after a purchase or at the end of a contract, please email Support@I-T-Ltd.co.uk.  We will delete your account from the website.  Please note, we may store some or all of your personal information offline for the required period of time for accounting purposes.